This Privacy Policy explains how luckypiso collects, processes, stores, and protects your personal information when you use the luckypiso platform at luckypiso.app. Your privacy matters to us — we are committed to handling your data with transparency and care.
A quick overview of our privacy commitments. The full legal policy follows below.
All data transmitted between your device and luckypiso's servers is encrypted using 256-bit SSL — the same standard used by Philippine banks. Your personal and financial information is protected in transit at all times.
luckypiso does not sell, rent, or trade your personal data to third-party advertisers or data brokers. Your information is shared only with service providers directly involved in delivering the luckypiso platform experience.
luckypiso collects only the personal data necessary to deliver our services, comply with regulatory requirements, and protect the security of the platform. We do not collect data we don't need.
You have the right to access, correct, delete, and export your personal data held by luckypiso. You may also withdraw consent for certain data uses. These rights can be exercised by contacting our support team.
luckypiso uses cookies to maintain your session, remember preferences, and analyse platform usage. You can manage cookie preferences through your browser settings. Essential cookies required for platform functionality cannot be disabled.
luckypiso retains personal data for as long as your account is active and as required by Philippine law and PAGCOR regulations. After account closure, data is retained for a minimum period required by applicable anti-money laundering and gaming regulations before secure deletion.
luckypiso ("luckypiso," "we," "us," "our") operates the online gaming platform accessible at luckypiso.app. We are committed to protecting the privacy and personal data of all users ("you," "Player," "User") who access or use our Platform. This Privacy Policy ("Policy") describes in detail how luckypiso collects, uses, stores, shares, and protects your personal information in connection with your use of the Platform and all related services.
This Policy applies to all personal data collected through the luckypiso website at luckypiso.app, including data collected during account registration, identity verification (KYC), deposits and withdrawals, gameplay, customer support interactions, and marketing communications.
By registering a luckypiso account or using any part of the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside luckypiso's Terms & Conditions and Responsible Gaming Policy.
luckypiso is the data controller responsible for the personal data collected through the Platform. As data controller, luckypiso determines the purposes and means by which your personal data is processed. luckypiso operates in compliance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as administered by the National Privacy Commission (NPC) of the Philippines.
Data Controller Contact: For all data privacy-related inquiries, requests, and complaints, contact luckypiso's Data Protection Officer at [email protected]. We will respond to all formal data privacy requests within 15 business days.
luckypiso collects personal data in the following categories depending on how you interact with the Platform:
3.1 Registration & Account Data
3.2 Identity Verification (KYC) Data
3.3 Financial Data
3.4 Usage & Technical Data
3.5 Communications Data
luckypiso processes your personal data for the following purposes:
luckypiso processes your personal data under the following legal bases as recognised under the Data Privacy Act of 2012 and applicable Philippine law:
luckypiso does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties strictly as necessary to deliver our services:
No Third-Party Advertising: luckypiso does not share your personal data with advertisers, data brokers, or social media platforms for targeting purposes.
luckypiso uses the following types of cookies and similar technologies on the Platform:
You can manage non-essential cookies through your browser settings. Note that disabling certain cookies may affect your ability to use some features of the luckypiso Platform. On Chrome Android, manage cookies via: Settings → Privacy → Cookies. On Safari iOS: Settings → Safari → Privacy & Security.
luckypiso implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
Security Incident Notification: In the event of a personal data breach affecting your rights and freedoms, luckypiso will notify affected players and the National Privacy Commission in accordance with the timeframes and procedures required by the Data Privacy Act of 2012 and NPC regulations.
luckypiso retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulations:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with luckypiso's data deletion procedures.
Under the Data Privacy Act of 2012 (RA 10173) and applicable Philippine law, you have the following rights in relation to your personal data held by luckypiso:
To exercise any of these rights, contact luckypiso's Data Protection Officer at [email protected]. We will respond to all verified requests within 15 business days. Note that certain rights may be limited where luckypiso has a legal obligation to retain the data in question.
luckypiso strictly prohibits access by persons under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. Age verification is a mandatory step in the luckypiso registration and KYC process.
If luckypiso discovers or has reasonable grounds to believe that personal data has been collected from a person under 21 without appropriate parental or guardian consent, luckypiso will immediately suspend the associated account and securely delete the relevant data in accordance with applicable regulations. Any funds associated with an underage account will be handled in accordance with PAGCOR guidelines.
If you believe that a minor has registered an account on luckypiso, please contact our support team immediately at [email protected].
luckypiso's primary infrastructure is hosted in data centres that may be located outside the Philippines. Where personal data is transferred internationally — for example, to cloud infrastructure providers or game server networks — luckypiso ensures that appropriate safeguards are in place to protect your data to a standard equivalent to or exceeding Philippine data protection requirements.
Such safeguards include contractual data processing agreements with international service providers, incorporating standard data protection clauses consistent with the requirements of the Data Privacy Act of 2012 and NPC regulations on cross-border data transfers.
The luckypiso Platform may contain links to third-party websites or services — for example, payment provider portals such as the GCash app or bank online portals. luckypiso is not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party service you access in connection with using luckypiso.
luckypiso does not incorporate third-party social media widgets, advertising networks, or tracking pixels that would allow third parties to collect your personal data through the luckypiso Platform without your explicit awareness.
luckypiso may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform services. Material changes will be communicated to registered players via email notification or a prominent notice on the Platform prior to the changes taking effect.
The date of the most recent update is displayed at the top of this Policy. Your continued use of the luckypiso Platform after a Privacy Policy update constitutes your acknowledgment of the revised Policy. We encourage you to review this Policy periodically to stay informed of how luckypiso protects your data.
For all privacy-related inquiries, data access requests, complaints, or concerns regarding luckypiso's data practices, please contact our Data Protection Officer through the following channels:
If you are not satisfied with luckypiso's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (privacy.gov.ph).
luckypiso is built for Filipino players who value both great gaming and genuine data privacy. 847,000+ players across Manila, Cebu, Davao, and beyond trust luckypiso with their data — and with their gaming. Join them. Must be 21+.
luckypiso · 21+ only · For entertainment purposes · Play responsibly